Your Personal Information will be retained for as long as may be necessary or relevant for the identified purpose of collection, or as may be required or permitted by law, after which time the Vendor will no longer retain such information in a form capable of identifying an individual or legal entity.
The Services are not directed to children under the age of 18, and we do not knowingly collect Personal Information from children under the age of 18 without obtaining parental consent. If you are under 18 years of age, then please do not use or access the Service at any time or in any manner. If we learn that Personal Information has been collected on the Services from persons under 18 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has provided Personal Information, then you may alert us as outlined in the “Contact the Vendor” section and request that we delete that child’s Personal Information from our systems.
On written request and subject to proof of identity, you may access the Personal Information that we hold, used, or communicated and ask that any necessary corrections be made, where applicable, as authorized or required by law. However, to make sure that the Personal Information we maintain about you is accurate and up to date, please inform us immediately of any change in your Personal Information by mail or e-mail.
Under the GDPR, you may be entitled to additional rights, including (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to access your Personal Information and certain other supplementary information, under certain conditions; (iii) the right to object to unlawful data processing, under certain conditions; (iv) the right to the erasure of Personal Information about you, under certain conditions; (v) the right to demand that we restrict processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, are processing, or believe your Personal Information is inaccurate; (vi) the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vii) the right object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions; (viii) the right to lodge a complaint with data protection authorities. If you want to learn more about your rights under the GDPR, you can visit the Privacy Canada website on Data Protection at https://privacycanada.net/gdpr-pipeda-guide/.
You expressly acknowledge, agree and consent to the Vendor collecting Personal Information concerning your location, from your IP address and other sources, to match the Vendor’s products and services to areas of demand and for other business purposes of the Vendor.
You expressly acknowledge, agree and consent to the Vendor collecting, combining, manipulating, and using your Personal Information to create generalized, anonymous information, stripped of data capable of identifying an individual or legal entity (the “Aggregated Data”), and using, disclosing and commercializing such Aggregated Data as the Vendor deems fit. Your identity and Personal Information will be kept anonymous in the Aggregated Data.
You expressly acknowledge, agree and consent to the Vendor installing software and cookies relating to the Services on one or more of your electronic devices and using tracking tools, pixel tags, cookies, and log files for purposes the Vendor deems fit, including without limitation, to track which page variants you have seen, to track if you have clicked on a page variant, to monitor traffic patterns, to gauge the popularity of service options and to gather information used to deliver relevant content and services to you.
You expressly acknowledge and agree that in the event of a change of ownership or other business transition, such as a merger, acquisition, or sale of the Vendor’s assets, your Personal Information may be transferred by applicable privacy laws.
You have the right to withdraw your consent relating to the collection, use, or disclosure of your Personal Information at any time, except where such withdrawal would frustrate the performance of a legal obligation.
Anyone can access our Website without the necessity to register an account. Therefore, limited use of the Services is always possible without the provision of your perils (for example, browse the Website, check how Happy Trainers works, look through the list of trainers, read the Happy Trainers Blog, review the variety of services, etc.). However, whenever you access the Website, we collect log information and put cookies on your device, by which we track your activity on the Website. You can always opt-out of cookies except those, without which the Website cannot work.
When you are a registered User Happy Trainers may collect from you and process Cookie identifiers and those data you specifically provide us with upon registration, including first name, last name, email, phone number, Skype ID, or social network ID (if assigned through Facebook or Google+ or if accessing Google Calendar), time zone, interface language, IP address, and device type, as well, whereas in the case of Telegram subscription, your Telegram ID may also be processed by Happy Trainers.
Specifically, if you are a trainer, we may also collect and process, besides the aforementioned information, the other data provided by you, including zip-code, gender, year of birth, city of residence, and education experience.
Registered Users may additionally provide us with added profile pictures as well as chosen currency to perform activities underneath our Refund and Payment Policy.
Any questions regarding this Policy and our services should be sent to [email protected]
Personal data is any information relating to you and that alone or in combination with other pieces of information allow a person that collects and processes such information to identify you as an individual. Processing of the personal data means any operation with your person whether or not by automated means, as collection, recording, organization, structuring, storage, adaptation or the alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction. The data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing; means you as a user of Happy Trainers.
Consent of the data subject/user is any freely given, specific, informed, and unambiguous indication of the data subject/user's wishes by which he or she, by a statement or by clear affirmative action signifies agreement to the processing of personal data relating to him or her. Happy Trainers Lawful Bases for Processing Happy Trainers processes your data only when we have lawful bases.
- Compliance with the Canadian financial and accounting legislation;
- The assessment of Happy Trainers business efficiency by analyzing website traffic and financial performance indicators;
- Promotion of Happy Trainers through social media networks, media outlets, and affiliates, such as bloggers or influencers;
- Performance of the contracts with enterprise clients and provision of reports on their employees’ performance.
- User session control and fraud prevention, ensuring the appropriate protection of personal data;
- Trainer verification and development of high-quality learning programs with trainers.
- Where necessary, compliance with applicable legislation (e.g., data subject request processing);
- In exceptional cases, to protect your vital interests or vital interests of another natural person, or for the performance of a task carried out in the public interest or the exercise of official authority vested in Canada.
In all cases, we will notify you about the applied legal basis for processing and other relevant details before we start processing your data on a specific legal basis unless we cannot do so by our obligations under any applicable legislation.
Happy Trainers collects from you only the following information and only for the stated below purposes:
(1) Account for Clients
Happy Trainers collects and processes personal data submitted by you upon registration and further editing of settings in your Account. For registration purposes, you submit your login credential log username and passwords), first name, last name, and email. You may edit your Account with additional information at your sole discretion. Additional information may help you to get more from the Services, for instance, finding a necessary trainer. At the same time, you are not required to provide additional information, not specifically necessary for the registration, it is your choice.
(2) Account for Trainers
Happy Trainers collects and processes personal data submitted by you upon registration and further editing of your Profile. For registration purposes, you submit your login credentials (username and passwords), first name, last name, and email. You may edit your Profile with additional information at your sole discretion. Additional information may help you to get more from the
Services, for instance, finding clients. At the same time, you are not strictly required to provide additional information, not specifically necessary for the registration. Therefore, it is your choice whether to include additional data in your profile or not, such as zip code, country, language skills, education, and work experience. Some personal data, such as users’ names, and location that is listed in your user profiles or derived from IP Addresses may be publicly visible to other users on the Services or the web. We may implement a feature that permits you to choose what information is made public by changing your privacy setting in “Edit My Profile” within the Service.
Details of transactions you carry out through our Website (as ID, date, and time of transaction).
When you wish to share your contact details for more information regarding Happy Trainers Enterprise one-on-one online fitness training for international teams, as name, email, company name, and phone number.
Unless you expressly agree, Happy Trainers does not process your sensitive data.
We maintain Happy Trainer’s official pages on social networks, such as Facebook or Instagram. When you make interactions with our social network pages, such as subscribe to the pages, leave comments or preferences (e.g., ‘like’ our posts), we can analyze these data for measuring our efficiency and can analyze social media marketing in our legitimate interests.
To comply with the applicable tax and accounting legislation, we may be required to submit various tax documentation containing your data. For example, required tax form (s) necessary to receive a sweepstakes prize or withhold taxes.
For submitting tax documentation, we may process your data including but not limited to your full name, country of citizenship, permanent residence address, mailing address, date of birth, Canadian taxpayer identification number, or foreign tax identifying number.
We may process the personal data you provided us voluntarily for the purposes defined below.
From our perspective, we process your personal personalize the use of Happy Trainers to the fullest extent possible and to provide you with high-quality Services under the Terms of Service.
(1) Provision of Services
Primarily, we process your data to authorize access to our Services and to fulfill our obligations under the Terms of Service for Services provision. Specifically, we use your data upon registration to help others (be it a trainer or a client) find your account or profile, schedule, and track your learning progress.
For you to use the Services, you will need to provide payment (e.g. credit card details) and billing information through our partners – third-party payment providers, which process your data opted and securely. Please see our Refund and Payment Policy for more information.
For enterprise customers, we process the personal data of their employees to create their accounts and connect with the most suitable tutors for further learning. Based on the data about lessons taken by clients, we provide the enterprise customer with statistical reports on their employees’ performance.
Please note that without your information under our Terms of Service, we will be unable to provide you with the functionality of our platform, connect you with other users, and allow you to communicate with them.
(2) Payment Services
All payment information is stored encrypted and securely by Stripe service. We do not store your payment information on our servers.
We may contact you via email and other ways, including through publicly available notices, for Services-related purposes (welcome letter, security, and legal notices, announcements, Happy Trainers updates, reminders, suggestions, etc.). We may also use your data to enable you to communicate with other users through Happy Trainers, including exchanging messages, conducting video calls, and/or leaving feedback about other users. Your contact data (including email, phone number, Skype name, etc.) may also be used for gathering feedback. We may contact you to participate in research to improve the user experience of our product. The research will be used for internal purposes only, including:
-Feature development and product updates;
-Marketing activities, including publishing them on Happy Trainers on other information resources;
-Customer Support updates;
-Other service updates for improving your experience.
Your feedback will not be video recorded, audio recorded, or webcast by the Interviewer without obtaining consent from you first. The same applies to your voice and/or image recording. Having received the communications from us, you are always able to opt-out of such communications in each message, excluding legal notices, or changes of user settings on Happy Trainers.
(5) Marketing and Promotion of Happy Trainers
We may process your first name, last name, and email on our mailing list or for the newsletter and send you messages with some commercial or promotional information about our Services. But don’t worry, we will request your consent first, and you may always opt-out marketing messages, using the mechanisms described under the respective link in each message, and through the user settings available on Happy Trainers.
To promote the Happy Trainers platform through blog and influencer channels, we allow individuals to participate in the affiliate program on our Website. When we receive the information to participate in the affiliate program, we process this information to register you as an affiliate and further track the progress of the promotion of our platform. Also, please pay attention that we may use the information provided by you as feedback. The latter, under the Terms of Service, may be used by Happy Trainers without any additional compensation to you.
(6) Analytics and Development or to find the points of interest in our Services and for the purpose, we monitor and analyze web traffic and keep track of your behavior within our Services. This enables us to provide services that are relevant to you and boost the quality of our Services. The data concerned within this activity are Cookies and Usage data, such as the parts of our Services you visit, the date and duration of your visit, and type of the device you used during your visit. All your data stated in this paragraph is collected and further processed in a manner that does not allow your identification. For these purposes, we use Google Analytics for Firebase, Hotjar Heat Maps & Recordings, Amplitude Analytics, Branch.io, Braze, and Intercom, the use of which ensures compliance with our privacy commitments. We may also carry out polls and surveys through Happy Trainers using external GDPR-compliant services. You are not obliged to respond to them and you may opt-out of such polls and surveys through user settings. To inform, optimize and serve you relevant advertising based on your past use of our Services, we may process your Usage Data and Cookies. Please, follow our Cookies Policy for additional information.
(7) Trainer Verification and Program Preparation
To ensure a high quality of sessions provided by trainers on Happy Trainers, we collect and process trainer credentials to verify their eligibility to train subjects claimed by them. Besides that, we cooperate with the trainers and use their information to help them develop the training programs.
(8) Support and Platform Supervision
In case of any disputes on Happy Trainers and other Services-connected issues, we may use data (including communications) to resolve such matters, supervise user behavior on the platform, and respond to any complaints or requests.
(9) Events Conducted by Happy Trainers
We use the personal data we collect from you when you register and/or attend any of our events or webinars to provide you with access to such events, as well as to send you registration confirmation, reminders, associated useful materials, or the information you have requested about our Services.
(10) Compliance with Legal Requirements
We process certain payment information to comply with applicable legal requirements in the field of finances and/or accounting. We also may process the data collected on the platform in connection with legal requests we receive from you or any other competent person and/or body, and we may use this information to exercise, defend and/or establish our legal rights.
(11) Fraud Prevention
Certain information, such as your log information, payment information, and your behavior on the platform are subject to our supervision to prevent fraudulent activities on the platform and assist you in managing your user sessions.
If Happy Trainers decides to change the purposes of processing specified above, we will inform you about such changes before the use of your data within the newly set purposes. The notification of such changes will be sent to your email and you will have to provide your consent for the amended purposes unless the additional purpose of processing is compatible with those listed above. In case you do not want to provide us with the requested personal data for the purposes specified above, you may not have access to certain functions of the Services.
To provide high-quality services, Happy Trainers hires people, enters into agreements with independent contractors as well as cooperates with other services providers, companies, and organizations strictly under data processing agreement (DPA). For those reasons, some of your data are passed to the persons mentioned. Happy Trainers uses only secure places of storage, and other services and applications listed below.
Your data will be stored by Happy Trainers no longer than is necessary for the purposes for which the personal data is processed. Generally, Happy Trainers retains your data as long as your account is active. In case your account expires or you decide to delete your account Happy Trainers retains your data no longer than 90 days after the account is expired. However, in case of conflict situations in progress, Happy Trainers may store personal data for 180 days period or more if the processing is necessary for the establishment, exercise, or defense of legal claims and for compliance with a legal obligation that requires processing by Union or Member State law to which the controller is subject in case of an expired account or the case data subject requested to delete his data. Upon the expiry of this period or earlier, if a conflict in the situation is settled, all personal data gets deleted. In case your last activity on Happy Trainers, as of the last payment date, was more than 180 (one hundred eighty) days ago, your account will be considered expired and gets deleted. Along with your account or profile, all personal data processed by Happy Trainers will be erased. As you are entitled to delete your account or profile after such a request it will be permanently removed within 30 days or earlier from our active systems, servers, and back-ups. By deleting your account or profile all your data will be removed as well within 90 days.
Personal Data collected when you registered on our mailing list or for the newsletter will be stored as long as you are interested in receiving our emails. We consider that you’re interested in this until you unsubscribe from the mailing list or the newsletter by clicking the respective link contained in each of our emails.
If you have registered for any of our events or webinars using your account credentials, we will merge and store this information along with your account data. If you have used other contact details, we will delete them within 30 days after conducting the event or webinar. Lists of participants of the sweepstakes including those who entered the sweepstakes via the alternative method of entry (mail-in) will be deleted in 30 days after the close of the sweepstakes. The names of the sweepstakes winners published on our Website will remain publicly available till the withdrawal of your consent. After the expiration of the retention period, Happy Trainers shall terminate the processing of your data, unless otherwise is set by the relevant legislation.
(1) Right of Confirmation
You can obtain confirmation from Happy Trainers as to whether personal data concerning you are being processed.
(2) Right of Access
You can access your data processed by Happy Trainers.
(3) Right to Rectification
You can ask Happy Trainers to have incomplete personal data requiring corrections completed.
(4) Right to Erasure (Right to Be Forgotten)
You can request Happy Trainers to erase personal data. In most cases, Happy Trainers will erase it unless otherwise required by legislation. To delete your data, you can contact us by email at [email protected]. We will respond to your request to delete your information within 30 days and notify you of the outcome.
(5) Right to Withdraw Consent at any time by Contacting Us
After we at Happy Trainers receive a withdrawal request from you, we will process it promptly and we will no longer process your data unless otherwise is set by law.
(1) Cross-border Transfers
(2) Time for Reply and Reaction
Happy Trainers will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if Happy Trainers is overwhelmed by the number of requests or the request at issue is complicated and requires a lot of action. Happy Trainers will inform you of any such extension within one month of receipt of the request, together with the reasons for such delay.
Happy Trainers takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage. For example, Happy Trainers uses verified contractors that might have access to the data with which the relevant data processing agreements are signed.
(4) Breach Notifications
If any personal data of yours would be under the breach, we would inform you and the respective data protection agencies as to the accidents without undue delay, if there are high risks of violation of your rights as the data subject. We would also do our best to minimize any such risks.
(5) “Do Not Track” Requests
Happy Trainers does not share personal data with third parties for their direct marketing purposes. Also, our Services do not support “Do Not Track” requests.
Happy Trainers considers your use of its Service to be private. However, we may disclose your data stored in our databases, too:
(1) Comply with the law or legal process served on us;
(3) Investigate potential fraudulent activities; or
(4) Protect the rights, property, or safety of Happy Trainers, its employees, its customers, or the public.
Your Happy Trainers Team